Shipping policy
Where we ship
We currently ship to:
- Canada
- United States
- United Kingdom
- Australia
We’re working on expanding to more countries in the future.
Order processing & production time
All Threads On Court products are made to order. This helps us avoid overproduction and waste while keeping our collections fresh.
- Processing / production time: typically [2 business days] from the time you place your order.
- During busy periods (product launches, holidays), production may take a little longer. If there are any significant delays, we’ll notify you by email.
Note: “Business days” do not include weekends or public holidays.
Shipping rates
We offer simple, flat‑rate shipping based on how many items you order.
For all four markets (Canada, US, UK, Australia):
- 1 item: $7.99 USD
- 2 items: $9.99 USD
- 3 or more items: $11.99 USD (one flat rate per order)
You’ll see your exact shipping cost at checkout before you pay.
Free shipping
We offer free shipping on orders over $80 USD (after discounts, before taxes).
If your order qualifies, the free shipping option will appear automatically at checkout.
Estimated delivery times
Once your order has been produced and shipped, typical transit times are:
- Canada: approx. [5 business days]
- United States: approx. [5 business days]
- United Kingdom: approx. [7 business days]
- Australia: approx. [9 business days]
Overall (production + shipping), most customers receive their order within [7–15 business days], depending on destination.
These are estimates only. Actual delivery times can vary due to carrier delays, customs processing, weather, and other factors outside our control.
Order tracking
As soon as your order ships, you’ll receive a shipping confirmation email with:
- Your tracking number
- A link to track your package online
It can take up to 24–48 hours for tracking information to update after your order has shipped.
Customs, duties and taxes (outside your home country)
For orders delivered outside the origin country (e.g. a UK or Australian customer), your shipment may be subject to import duties, taxes, and fees set by your local customs authority.
- Any such charges are the responsibility of the customer.
- We do not have control over these fees and cannot predict their amount.
If you refuse a package due to customs or import fees, the cost of the original shipping and any return shipping (if applicable) may be deducted from your refund.
Incorrect address or unclaimed packages
Please double‑check your shipping address at checkout.
- If an order is returned to us due to an incorrect or incomplete address provided by the customer, or if it is unclaimed, we may ask you to cover the cost of reshipping the order.
- If the package cannot be reshipped (for example, due to carrier restrictions), we’ll work with you to find the best possible solution.
If you notice an error in your address after placing an order, contact us as soon as possible. We’ll do our best to update it before the order goes into production or ships, but we can’t guarantee changes once processing has started.
Delayed, lost or damaged shipments
If your order is significantly delayed, appears lost, or arrives damaged:
- Please check your tracking link and local carrier first for any updates.
- If there’s no resolution, contact us with:
- Your order number
- A brief description of the issue
- Clear photos if the product is damaged
We’ll investigate with our production and shipping partners. If your package is confirmed lost or your item is damaged, we’ll replace your order or issue a refund in line with our 30‑Day Quality Guarantee.
Questions?
If you have any questions about shipping before or after placing an order, please reach out to us at info@threadsoncourt.com and we’ll be happy to help.